Finding KE-014 · Mobile-money support bot
High severity- Market · language
- Kenya · Swahili, Sheng, English
- What failed
- Bot answered a Swahili question in English and gave card-chargeback advice for a mobile-money transfer.
- Why it matters
- Customer loses time-sensitive reversal window; likely repeat contact and complaint.
- Reproduce
- Send test case KE-014 from the attached file; check response language and process.
- Expected
- Reply in Swahili, explain the reversal request, offer hand-off to an agent.